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Administration fraudCNS fraud

Fraudsters impersonate the Caisse Nationale de Santé (CNS), typically claiming that a reimbursement or administrative matter requires the victim to click a link, provide banking information, or authenticate.

Concrete example

The victim receives an SMS claiming to be from the CNS stating that a €280 reimbursement is awaiting payment. The message contains a link to a website resembling the CNS website and asks the victim to enter their bank-card details and authenticate with LuxTrust to receive the reimbursement.

Red flags,
stop if

  • Unexpected SMS or email claiming to be from the CNS and asking the victim to click a link or “update” their information.
  • A request for bank details or an IBAN to supposedly receive a reimbursement or payment.
  • A request for card details, PIN, password or authentication codes to process a CNS reimbursement.
  • A message claiming that a reimbursement is waiting but requiring the victim to pay a small “administrative” or “processing” fee first.
  • A link leading to a website that looks like the CNS website but has a different or suspicious domain.
  • Urgent language, such as “your reimbursement will expire today” or “your account will be blocked if you do not respond.”
  • A request to authenticate through LuxTrust for an unexpected reimbursement or account action.
  • A telephone caller claiming to be from the CNS who asks the victim to provide confidential information or perform a banking transaction.

I need help

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