Identity fraudLuxTrust fraud
LuxTrust fraud occurs when criminals impersonate LuxTrust or a bank to trick victims into revealing authentication credentials, OTPs, scanning QR codes, or approving fraudulent transactions. A common warning sign is an unexpected call, SMS, or email creating urgency and asking you to “secure” your account or cancel a transaction through LuxTrust.
Concrete example
The victim receives a call from someone claiming to be from the bank’s security department, informing that a €5,000 payment is being attempted on the account. The fraudster instructs the victim to open the LuxTrust Mobile app and approve a notification to “cancel” the payment, but the approval actually authorises a transfer to the fraudster.
Red flags,
stop if
- Someone unexpectedly calls claiming to be from LuxTrust.
- They ask for your LuxTrust User ID, password or OTP.
- They ask you to approve a LuxTrust Mobile notification that you did not initiate.
- They ask you to scan a QR code to “secure” your account or cancel a transaction.
- You receive an unexpected SMS/email asking you to renew your LuxTrust certificate or update your details through a link.
- A supposed LuxTrust website asks for your card details, banking credentials or other confidential information.
- Someone tells you to make, approve or transfer a banking transaction “for security”.
- Someone offers to come to your home to collect your bank card, Token or authentication device.